domenica 2 gennaio 2011

dabbawalla



DABBAWALLA
(literally carrying box) are the people who deliver daily meals to the millions of commuters
in Mumbai. The service aims to grab the lunch, cooked in the family and placed in a suitable
container, and return it to commute from the home of his job before the lunch break.
The same service, of course backwards, making the afternoon. The service cost is around
500 rupees (a little more 'for 9 euros) per month. In the city of Mumbai each day about
2000 men, dabbawalla, distribute more than 100 000 meals prepared
A series of simple symbols on each container indicating its destination: the organization of
delivery of meals, although very complex, it is run by former illiterate peasants. To traverse
the city quickly, in a system of relay race where each dabba changes hands at least four
times, dabbawalla use bicycles, trains and handcarts on which to load trays of 40 containers.
The chain of delivery dabbawalla, using trains and bicycles, has been studied by major
shippers worldwide, given the almost absolute punctuality of the service: recent statistics
show a negligible error rate, one every 16 million deliveries.
Several Indian banks, which were recently approved by the central bank to conduct home
banking services at home, are starting to use the dabbawalla to reach customers in areas not
covered in terms of transfer. The salary of a dabbawalla is around 4,000 rupees, about € 70,
for six days of work per week.

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